I want Paperpile to be fully useful.I finished my first paper using Paperpile as ref manager. And it worked. So congrats.
There still isn’t any system faster for taking a link and returning the PDF, or for putting a linked ref into a document. You’ve blown away the competition.
At the same, you only need to look at your old posts to see where you’ve promised something by a particular time and then you’ve gone silent. That's frustrating.
So either be Apple and never promise anything (but episodically deliver magic), or hit your announced goals and if you don't, then apologize profusely and don't whine when we voice our frustration.
If you are going to do the Apple route, you need to do magic..I gave you two examples where you did that. But I think that it is fair that the pace of your development (from our end) has slowed down considerably. There hasn't been any user side magic since Fall of 2016, when my team used Paperpile to manage references on a very large, successful grant proposal (thank you!) But that was nearly 2 years ago. The product hasn't really improved much in the meantime, especially because the mobile betas are not fully baked. (maybe you've done a lot, but we don't see it... just like no one sees the dozen scientific articles that I've almost got published!).
Alway remember that those of us that complain the loudest are probably your most rabid customers. We are the ones most invested in your success.