Hello,
I’ve been working on a collaborative document with only a few references (<20) and Paperpile was working working well, but recently (on the order of weeks ago), I’ve been getting the “Whoops — an error occurred during processing.” error. The “show messages” provides the following:
The following problems were encountered while processing your document:
A Google Apps Script error occurred with message “Element does not contain the specified child element.”. Contact Paperpile support to resolve this issue.
One or more of these errors caused processing to not be completed.
I initially felt like it might have to do with an aberrant reference which might have been preventing the script from completing. I removed all references and the error persisted. I then copied and pasted the document into a new file and did a poor-man’s version of debugging by removing text section-by-section until the script ran. Fortunately, the script ran successfully. Unfortunately, the script ran when there were no references in the text. I started to copy back text section-by-section from the previous document until the error occurred again, but this time, when I removed the offending section the formatting was unsuccessful.
I’m not sure what else to try and I really don’t want to re-type the document again and would love to hear any suggestions to help pinpoint this error.
Also, as a future feature request, maybe having more informative error message, such as which line the error occurred at, would help with debugging as opposed to a general “there was en error” message.
Thanks,
Charles