# Support **URL:** https://forum.paperpile.com/c/support/6.md?no_subcategories=false&page=2 [Latest](https://forum.paperpile.com/latest.md) · [Categories](https://forum.paperpile.com/categories.md) · [Tags](https://forum.paperpile.com/tags.md) **Page:** 3 --- ## [Please update the android app](https://forum.paperpile.com/t/please-update-the-android-app/12193)
**Author:** [@dalarub](https://forum.paperpile.com/u/dalarub)\ **Replies:** 1\ **Last updated:** [November 10, 2025, 9:58am UTC](https://forum.paperpile.com/t/please-update-the-android-app/12193 "2025-11-10T09:58:13Z")
My android phone dost not support actual version of paperpite on Google Play Store. I got to install a web app version but it is really badly working on the phone screen --- ## ['Reformat Citations' not working](https://forum.paperpile.com/t/reformat-citations-not-working/12174)
**Author:** [@phoebeford](https://forum.paperpile.com/u/phoebeford)\ **Replies:** 2\ **Last updated:** [November 5, 2025, 11:13am UTC](https://forum.paperpile.com/t/reformat-citations-not-working/12174 "2025-11-05T11:13:17Z")
I have a googledoc that I have been working on in Chicago citation style, with in-text citations (Author, Date). I now want it to be in Nature style, with in-text citations of just a number. I have changed the citation s… --- ## [Bibliography in Google Docs Includes Entire Library Instead of Only Cited References](https://forum.paperpile.com/t/bibliography-in-google-docs-includes-entire-library-instead-of-only-cited-references/12167)
**Author:** [@Zhengrui\_Qiu](https://forum.paperpile.com/u/Zhengrui_Qiu)\ **Replies:** 3\ **Last updated:** [November 4, 2025, 1:06pm UTC](https://forum.paperpile.com/t/bibliography-in-google-docs-includes-entire-library-instead-of-only-cited-references/12167 "2025-11-04T13:06:23Z")
Hi everyone, I’ve been struggling with a persistent issue in Google Docs for the past two days and haven’t been able to resolve it. In my manuscript, all in-text citations were inserted using the Paperpile extension. H… --- ## [No University of Toronto Proxy](https://forum.paperpile.com/t/no-university-of-toronto-proxy/12159)
**Author:** [@Elise\_Shen](https://forum.paperpile.com/u/Elise_Shen)\ **Replies:** 1\ **Last updated:** [October 30, 2025, 9:41am UTC](https://forum.paperpile.com/t/no-university-of-toronto-proxy/12159 "2025-10-30T09:41:26Z")
Hi, it seems like there’s no University of Toronto in the Proxy list. Is there any way to manually connect to it? Thanks --- ## [Cannot add notes when saving paper](https://forum.paperpile.com/t/cannot-add-notes-when-saving-paper/12155)
**Author:** [@aj2001](https://forum.paperpile.com/u/aj2001)\ **Replies:** 2\ **Last updated:** [October 29, 2025, 12:47pm UTC](https://forum.paperpile.com/t/cannot-add-notes-when-saving-paper/12155 "2025-10-29T12:47:19Z")
When i click on the extension on a paper pdf and click “add notes”, no cursor shows up in the textbox and I can’t type anything in there. I deleted Grammarly plugin as well as suggested in an old post, but it didn’t help… --- ## [Merging duplicate references in Google doc](https://forum.paperpile.com/t/merging-duplicate-references-in-google-doc/12142)
**Author:** [@Tim\_Campbell](https://forum.paperpile.com/u/Tim_Campbell)\ **Replies:** 1\ **Last updated:** [October 24, 2025, 7:47pm UTC](https://forum.paperpile.com/t/merging-duplicate-references-in-google-doc/12142 "2025-10-24T19:47:30Z")
Every time I cite a paper using the Google docs plugin, Paperpile creates a new reference for it, resulting in large numbers of duplicates. I was able to merge duplicate references using the following URL: Paperpile. How… --- ## [Endindex must be larger or equal to startindex](https://forum.paperpile.com/t/endindex-must-be-larger-or-equal-to-startindex/12138)
**Author:** [@AWerner](https://forum.paperpile.com/u/AWerner)\ **Replies:** 3\ **Last updated:** [October 24, 2025, 12:41pm UTC](https://forum.paperpile.com/t/endindex-must-be-larger-or-equal-to-startindex/12138 "2025-10-24T12:41:21Z")
I downloaded my google doc as docx, reuploaded and then in google, clicked the “convert to google doc” button. Now, if I open the plugin, I still have my document library on the right, all listed, great. But when I clic… --- ## [Paperpile search tool on Google Docs doesn't return the expected results](https://forum.paperpile.com/t/paperpile-search-tool-on-google-docs-doesnt-return-the-expected-results/12135)
**Author:** [@Lauradrh](https://forum.paperpile.com/u/Lauradrh)\ **Replies:** 1\ **Last updated:** [October 21, 2025, 4:16pm UTC](https://forum.paperpile.com/t/paperpile-search-tool-on-google-docs-doesnt-return-the-expected-results/12135 "2025-10-21T16:16:48Z")
Hi! I am new to using the Google Doc extension, and I find that the online search feature does not work as expected. For example, when I enter the exact name of the paper in the search bar, it doesn’t return the paper, … --- ## ["Always include DOIs and URLs." option is ignored](https://forum.paperpile.com/t/always-include-dois-and-urls-option-is-ignored/1644)
**Author:** [@Andrey](https://forum.paperpile.com/u/Andrey)\ **Replies:** 8\ **Last updated:** [October 20, 2025, 6:33pm UTC](https://forum.paperpile.com/t/always-include-dois-and-urls-option-is-ignored/1644 "2025-10-20T18:33:21Z")
I have it checked, and I do have URLs and DOIs for the items in my bibliography, but they are not displayed in the references list. This appears to be a bug. --- ## [Cannot add references from a shared google doc](https://forum.paperpile.com/t/cannot-add-references-from-a-shared-google-doc/12113)
**Author:** [@Andrey](https://forum.paperpile.com/u/Andrey)\ **Replies:** 7\ **Last updated:** [October 20, 2025, 1:01pm UTC](https://forum.paperpile.com/t/cannot-add-references-from-a-shared-google-doc/12113 "2025-10-20T13:01:36Z")
I would like to add references from a google document shared with me, which were added to the document by my collaborator (ideally, only those that are not already present in my library - but that is a separate topic!). … --- ## [Paperpile will not sync with Google Drive](https://forum.paperpile.com/t/paperpile-will-not-sync-with-google-drive/12115)
**Author:** [@Robert\_Scarth](https://forum.paperpile.com/u/Robert_Scarth)\ **Replies:** 2\ **Last updated:** [October 17, 2025, 5:42pm UTC](https://forum.paperpile.com/t/paperpile-will-not-sync-with-google-drive/12115 "2025-10-17T17:42:55Z")
My paperpile will not sync with Google Drive. I’ve tried going to Settings \> Data and files and pressing “Resync” - all that happens when I do that is a message “You Google Drive files are currently being resynced and … --- ## [Paperpile PDF viewer shows distorted pdfs](https://forum.paperpile.com/t/paperpile-pdf-viewer-shows-distorted-pdfs/12112)
**Author:** [@Bianca\_Sacchi](https://forum.paperpile.com/u/Bianca_Sacchi)\ **Replies:** 2\ **Last updated:** [October 15, 2025, 7:52pm UTC](https://forum.paperpile.com/t/paperpile-pdf-viewer-shows-distorted-pdfs/12112 "2025-10-15T19:52:47Z")
Some pdf’s appear distorted (blurry, wrong font, strange spacing) in the paperpile viewer. The google drive and chrome PDF viewers work just fine. Here’s an example: Is there any way to remedy this? Thanks! --- ## [Unformat citations removes my whole bibliography](https://forum.paperpile.com/t/unformat-citations-removes-my-whole-bibliography/8610)
**Author:** [@Dan\_Olson](https://forum.paperpile.com/u/Dan_Olson)\ **Replies:** 7\ **Last updated:** [October 14, 2025, 6:44pm UTC](https://forum.paperpile.com/t/unformat-citations-removes-my-whole-bibliography/8610 "2025-10-14T18:44:14Z")
When I click “unformat citations,” my entire bibliography is removed. Why is this happening, and is there any way to avoid it? Thanks, Dan --- ## [Android app crashes when opening pdfs](https://forum.paperpile.com/t/android-app-crashes-when-opening-pdfs/7920)
**Author:** [@BrunoO](https://forum.paperpile.com/u/BrunoO)\ **Replies:** 10\ **Last updated:** [October 14, 2025, 6:10pm UTC](https://forum.paperpile.com/t/android-app-crashes-when-opening-pdfs/7920 "2025-10-14T18:10:27Z")
Hello, I’ve installed the android app (1.3.2) from store and syncs fine, but when trying to open a pdf, it crashes. Repeating a clean install, sometimes it works when opening the app the first 1-2 times, but then crash… --- ## [Safari beta - changing tabs produces reload error](https://forum.paperpile.com/t/safari-beta-changing-tabs-produces-reload-error/12102)
**Author:** [@AllanAnthro](https://forum.paperpile.com/u/AllanAnthro)\ **Replies:** 2\ **Last updated:** [October 14, 2025, 5:59pm UTC](https://forum.paperpile.com/t/safari-beta-changing-tabs-produces-reload-error/12102 "2025-10-14T17:59:06Z")
When I have my Paperpile library open in a safari tab and I either 1) Navigate away from Safari or 2) Navigate to a different tab I get an error: Sorry, there was an error Please try reloading the page. If the issue co… --- ## [Consensus AI Integration](https://forum.paperpile.com/t/consensus-ai-integration/11989)
**Author:** [@fege](https://forum.paperpile.com/u/fege)\ **Replies:** 6\ **Last updated:** [October 9, 2025, 5:09pm UTC](https://forum.paperpile.com/t/consensus-ai-integration/11989 "2025-10-09T17:09:34Z")
Hello, Per your post: there should be Consensus integration however I cannot see it appearing - my extension etc appears to be the current one and I cannot see any options in the setting to enable/link it etc - How do… --- ## [Chrome Extension Bug at selecting the labels/folders](https://forum.paperpile.com/t/chrome-extension-bug-at-selecting-the-labels-folders/12061)
**Author:** [@Jie.Yuan](https://forum.paperpile.com/u/Jie.Yuan)\ **Replies:** 5\ **Last updated:** [October 8, 2025, 2:38pm UTC](https://forum.paperpile.com/t/chrome-extension-bug-at-selecting-the-labels-folders/12061 "2025-10-08T14:38:11Z")
In linux-based Chrome Browser (Ubuntu 22.04), The chrome estension has 2 Bugs: The full category/folder/label list cannot be scrolled down fully, if you move your mouse to the last item in the list, it would be refres… --- ## [Word plugin not working on MacOS](https://forum.paperpile.com/t/word-plugin-not-working-on-macos/12067)
**Author:** [@DSS](https://forum.paperpile.com/u/DSS)\ **Replies:** 1\ **Last updated:** [October 1, 2025, 12:46pm UTC](https://forum.paperpile.com/t/word-plugin-not-working-on-macos/12067 "2025-10-01T12:46:34Z")
Hello, I’m using Paperpile plugin 0.8.1 in Word 16.101.2 on MacOS 26.0.1 and getting the follwoing error message when trying to add citation: Could not connect to Paperpile. Open the Paperpile app. In the plugin I s… --- ## [Add all references in a folder into word](https://forum.paperpile.com/t/add-all-references-in-a-folder-into-word/12059)
**Author:** [@area51](https://forum.paperpile.com/u/area51)\ **Replies:** 2\ **Last updated:** [September 30, 2025, 12:07pm UTC](https://forum.paperpile.com/t/add-all-references-in-a-folder-into-word/12059 "2025-09-30T12:07:46Z")
I have a folder of references that I created for a grant application. I want to add all of them into word in alphabetical order. I don’t want to cite anything. I just want all the references from that folder made into a … --- ## [Vanishing insert citation menu](https://forum.paperpile.com/t/vanishing-insert-citation-menu/10785)
**Author:** [@Konrad\_Kording](https://forum.paperpile.com/u/Konrad_Kording)\ **Replies:** 14\ **Last updated:** [September 29, 2025, 6:16pm UTC](https://forum.paperpile.com/t/vanishing-insert-citation-menu/10785 "2025-09-29T18:16:26Z")
In google docs. I click insert citation. The menu opens. But before I can get there it turns into a white box. And then closes itself. --- ## [Help automating link to paperpile citation](https://forum.paperpile.com/t/help-automating-link-to-paperpile-citation/12009)
**Author:** [@Glovely27](https://forum.paperpile.com/u/Glovely27)\ **Replies:** 1\ **Last updated:** [September 16, 2025, 3:02pm UTC](https://forum.paperpile.com/t/help-automating-link-to-paperpile-citation/12009 "2025-09-16T15:02:26Z")
I’m writing a book that needs proper citations. I have a lot of copy with in-text hyperlinks that will take a long time to add as a paperpile citation. I vibe-coded a gdoc script that successfully extracts the links into… --- ## [Clickable in-text citations when exporting Word document as a PDF](https://forum.paperpile.com/t/clickable-in-text-citations-when-exporting-word-document-as-a-pdf/9138)
**Author:** [@jakw](https://forum.paperpile.com/u/jakw)\ **Replies:** 4\ **Last updated:** [September 9, 2025, 10:41am UTC](https://forum.paperpile.com/t/clickable-in-text-citations-when-exporting-word-document-as-a-pdf/9138 "2025-09-09T10:41:24Z")
Hello, I am working on a Word document and would like to know if it’s possible to make in-text citations clickable, such that when I convert the document to a PDF, clicking on a citation will take me to the respective e… --- ## [Overleaf (and potentially other integrations) no longer syncing / connecting](https://forum.paperpile.com/t/overleaf-and-potentially-other-integrations-no-longer-syncing-connecting/11169)
**Author:** [@Gus\_Ellerm](https://forum.paperpile.com/u/Gus_Ellerm)\ **Replies:** 11\ **Last updated:** [September 5, 2025, 3:30am UTC](https://forum.paperpile.com/t/overleaf-and-potentially-other-integrations-no-longer-syncing-connecting/11169 "2025-09-05T03:30:25Z")
I noticed today, that my overleaf bibliography was not able to grab new references added to my library. This was working correctly for the past few months. To trouble shoot I removed the integration, with the intention … --- ## [Best practice systematic literature review](https://forum.paperpile.com/t/best-practice-systematic-literature-review/11944)
**Author:** [@ashleyv](https://forum.paperpile.com/u/ashleyv)\ **Replies:** 3\ **Last updated:** [August 19, 2025, 9:11pm UTC](https://forum.paperpile.com/t/best-practice-systematic-literature-review/11944 "2025-08-19T21:11:41Z")
Hi there. If I have two bibtex files that I wish to import into a folder, is there a way of adding entries all into the folder and then performing deduplication with a log of removed entries? I notice the deduplication… --- ## [Missing elements in reference list](https://forum.paperpile.com/t/missing-elements-in-reference-list/11937)
**Author:** [@Natasha\_Clarke](https://forum.paperpile.com/u/Natasha_Clarke)\ **Replies:** 2\ **Last updated:** [August 14, 2025, 10:18pm UTC](https://forum.paperpile.com/t/missing-elements-in-reference-list/11937 "2025-08-14T22:18:18Z")
Hi! I am having trouble formatting references for GigaScience. When using the inbuilt paperpile CSL, all references are missing page numbers and volumes. Following Missing citation style for J Pediatr Res, I went to http… --- ## [Error with Format citations](https://forum.paperpile.com/t/error-with-format-citations/8925)
**Author:** [@Sebastian\_Lourido](https://forum.paperpile.com/u/Sebastian_Lourido)\ **Replies:** 13\ **Last updated:** [August 14, 2025, 10:21pm UTC](https://forum.paperpile.com/t/error-with-format-citations/8925 "2025-08-14T22:21:45Z")
Working on a Google Doc with ~100 references, my team is experiencing an error when executing the ‘Format citations’ command. The app goes through ‘Analyzing document’, ‘Formatting citations’, and ‘Updating bibliography’… --- ## [Unable to share URLs to Paperpile in iOS?](https://forum.paperpile.com/t/unable-to-share-urls-to-paperpile-in-ios/6377)
**Author:** [@nikhilarundesai](https://forum.paperpile.com/u/nikhilarundesai)\ **Replies:** 11\ **Last updated:** [August 7, 2025, 1:08pm UTC](https://forum.paperpile.com/t/unable-to-share-urls-to-paperpile-in-ios/6377 "2025-08-07T13:08:53Z")
Is there functionality to share a particular URL to the Paperpile app in iOS? I don’t see any option in the iOS share panel to send a URL or PDF to Paperpile for archiving. No share option in safari iOS suggests that th… --- ## [Huge link in MS word when reviewing markup changes. ](https://forum.paperpile.com/t/huge-link-in-ms-word-when-reviewing-markup-changes/11898)
**Author:** [@Alan](https://forum.paperpile.com/u/Alan)\ **Replies:** 1\ **Last updated:** [August 6, 2025, 2:54pm UTC](https://forum.paperpile.com/t/huge-link-in-ms-word-when-reviewing-markup-changes/11898 "2025-08-06T14:54:05Z")
Hello, I have written a document using Paperpile and sent it to others for review. When I go through and accept or reject other people’s changes, there are a few citations that change to a huge hypperlink that spans over… --- ## [automatic hyperlinking DOI](https://forum.paperpile.com/t/automatic-hyperlinking-doi/11889)
**Author:** [@Christian\_Brielmaier](https://forum.paperpile.com/u/Christian_Brielmaier)\ **Replies:** 1\ **Last updated:** [August 4, 2025, 4:38pm UTC](https://forum.paperpile.com/t/automatic-hyperlinking-doi/11889 "2025-08-04T16:38:46Z")
My university requires all DOIs or urls to be active hyperlinks- is there a way to have PP do this automatically? It can be really frustrating when updating a source that all the links I manually had to add disappear --- ## [\`"Paperpile" folder is not created in Google Drive, and PDFs do not open in Drive.\`](https://forum.paperpile.com/t/paperpile-folder-is-not-created-in-google-drive-and-pdfs-do-not-open-in-drive/11893)
**Author:** [@koseihana2525](https://forum.paperpile.com/u/koseihana2525)\ **Replies:** 1\ **Last updated:** [August 4, 2025, 12:54pm UTC](https://forum.paperpile.com/t/paperpile-folder-is-not-created-in-google-drive-and-pdfs-do-not-open-in-drive/11893 "2025-08-04T12:54:59Z")
本文 (Body): Hello, The "Paperpile" folder is not being created in my Google Drive, so I cannot use the integration features. I have already tried the following troubleshooting steps: Set the PDF viewer to "Google Driv… [Previous page](https://forum.paperpile.com/c/support/6.md?no_subcategories=false&page=1) [Next page](https://forum.paperpile.com/c/support/6.md?no_subcategories=false&page=3)