Access to file denied


#1

While trying to open any PDF, I get an “Access to file denied.” error.
I think I’ve logged into my Google Drive, as I can see all the files. Perhaps there’s another way to check?
Anyone else seen this error?


#2

Please contact us via the in-app chat or at support@paperpile.com so we can investigate further.


#3

Yes - an also getting this. I cannot annotate with anything!


#4

Try opening the file with our built-in viewer. To activate it, go to the Browser Integration tab of the settings menu (upper right) and set your PDF viewer to “Viewer with annotations (beta)”.