Exporting from Refworks


#1

I have a Refworks account with my university and there are a number of references I’d like to export to Paperpile, with comments, quotes etc. in the notes. When I export from Refworks (using either BibTeX or Bibliographic Software options) and import it to Paperpile nothing copies. Nothing happens if I try to do it manually either. Maybe I’m missing something


#2

Usually a RIS file works best. Can you export a RIS file and then import that with “Add papers > Upload files”.

If that does not pull in the papers, can you post the message here and send the RIS file to andreas@paperpile.com, so we can find out what’s going on.


#3

I’ve checked your account and think I know the problem. I’ve contacted you by email with details.


#4

Hello! I’ve encountered the same problem. Would you be able to help? thank you.


#5

Please contact us in the support chat and attach your bib/ris file.