Vicente, I tried co-ordinating with your team. It wasn’t possible as I am in Sydney and the time zones don’t align.
The genesis of this problem appears to be that Paperpile used to support large libraries (your team quite literally said as much: Max library size (i.e. max number of papers in a “pile”) - Support - Paperpile Forum) and now, without any warning, Paperpile doesn’t appear to support large libraries.
I have now been unable to access my library for weeks as a result.
I have tried every single workaround imaginable.
This means the issue is server side and the team absolutely needs to escalate this issue and at the very least provide a solution for me to export and use another service.
Right now, I can neither access my data, nor export to go somewhere else.
I’m sure other users will appreciate that having their library both disappear AND be non-exportable is nearly the worst case scenario. But your team doesn’t appear to be taking the matter as seriously as what it really is