# Paperpile on chromebook does not load

**URL:** <https://forum.paperpile.com/t/paperpile-on-chromebook-does-not-load/11881>\
**Category:** Support\
**Created:** [August 3, 2025, 12:54pm UTC](https://forum.paperpile.com/t/paperpile-on-chromebook-does-not-load/11881 "2025-08-03T12:54:29Z")\
**Posts on this page:** 2\
**Page:** 1

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**Author:** ![Petro](https://forum.paperpile.com/user_avatar/forum.paperpile.com/petro/32/3033_2.png) [@Petro](https://forum.paperpile.com/u/Petro)\
**Post date:** [August 3, 2025, 12:54pm UTC](https://forum.paperpile.com/t/paperpile-on-chromebook-does-not-load/11881/1 "2025-08-03T12:54:30Z")

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HI,  
Paperpile on chromebook (Duet 3 Lenovo) never loads up. The load ring rotates, but the page does not open. I tried to reinstall extension. It did not help.  
Any hints?

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<div class="post-metadata">

**Author:** ![suzanne](https://forum.paperpile.com/user_avatar/forum.paperpile.com/suzanne/32/4094_2.png) [@suzanne](https://forum.paperpile.com/u/suzanne)\
**Post date:** [August 4, 2025, 12:46pm UTC](https://forum.paperpile.com/t/paperpile-on-chromebook-does-not-load/11881/2 "2025-08-04T12:46:24Z")

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Thank you for reporting, and I’m sorry for the trouble, @Petro. Could you try the following reset?

1. Right-click anywhere on the screen and go to _ **Paperpile** _ \> _ **Send debug logs** _ _…_

[![](https://downloads.intercomcdn.com/i/o/2b2d31bf853f87a78875ebf0322d22a860423abf/1376752188/a721b9fbda365cf2d1184f238efc/Screenshot-2B2024-08-08-2Bat-2B9_20_48-E2-80-AFAM.png?expires=1754303400&signature=ba2061da2f11949dd4f2ad474564926dab828f7e88934a99f40dccd75e3a3d42&req=dSMgEM57n4BXUfMW1HO4zSnG5FkflHrMXd%2FrQGIggGfOBw%3D%3D%0A)](https://downloads.intercomcdn.com/i/o/2b2d31bf853f87a78875ebf0322d22a860423abf/1376752188/a721b9fbda365cf2d1184f238efc/Screenshot-2B2024-08-08-2Bat-2B9_20_48-E2-80-AFAM.png?expires=1754303400&signature=ba2061da2f11949dd4f2ad474564926dab828f7e88934a99f40dccd75e3a3d42&req=dSMgEM57n4BXUfMW1HO4zSnG5FkflHrMXd%2FrQGIggGfOBw%3D%3D%0A)

1. Click _ **Reset database** _ (circled below)

[![](https://downloads.intercomcdn.com/i/o/1195537146/cf714ba2d942b7579c5678aa/image.png?expires=1754303400&signature=b32d75fb65580b73f26ae3b29491380585ebd95adbe7365e9e2eb2fb63802172&req=dSEuE8x9moBbX%2FMW1HO4zcTh3GSOKHC3ew8RodlLBFWjLA%3D%3D%0A)](https://downloads.intercomcdn.com/i/o/1195537146/cf714ba2d942b7579c5678aa/image.png?expires=1754303400&signature=b32d75fb65580b73f26ae3b29491380585ebd95adbe7365e9e2eb2fb63802172&req=dSEuE8x9moBbX%2FMW1HO4zcTh3GSOKHC3ew8RodlLBFWjLA%3D%3D%0A)

If the issue persists, please email us at **[support@paperpile.com](mailto:support@paperpile.com)** so our team can take a closer look and help you troubleshoot.