# \[Resolved\] Add-on loading errors

**URL:** <https://forum.paperpile.com/t/resolved-add-on-loading-errors/758>\
**Category:** Support\
**Tags:** google-docs\
**Created:** [September 22, 2015, 10:35pm UTC](https://forum.paperpile.com/t/resolved-add-on-loading-errors/758 "2015-09-22T22:35:38Z")\
**Posts on this page:** 3\
**Page:** 1

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**Author:** ![rghatfield](https://forum.paperpile.com/user_avatar/forum.paperpile.com/rghatfield/32/2008_2.png) [@rghatfield](https://forum.paperpile.com/u/rghatfield)\
**Post date:** [September 22, 2015, 10:35pm UTC](https://forum.paperpile.com/t/resolved-add-on-loading-errors/758/1 "2015-09-22T22:35:38Z")

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When I try to load the Paperpile sidebar by going to Add-Ons\>Paperpile\>Manage Citations, the sidebar will not load, and I get the following error message (won’t let me post screen shot): “Sorry, the Paperpile service is currently not available. Please try again later.”  
Any suggestions?

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**Author:** ![stefan](https://forum.paperpile.com/user_avatar/forum.paperpile.com/stefan/32/1729_2.png) [@stefan](https://forum.paperpile.com/u/stefan)\
**Post date:** [September 23, 2015, 4:53am UTC](https://forum.paperpile.com/t/resolved-add-on-loading-errors/758/2 "2015-09-23T04:53:44Z")

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Sorry for the trouble, that affected some users yesterday. We’ve fixed it and it should work now.

Actually we’re preparing the official launch of the add-on and added some more hardware resources and there was a subtle network configuration error.

Thanks so much for reporting!

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**Author:** ![ameerah\_abdo](https://forum.paperpile.com/letter_avatar_proxy/v4/letter/a/e9bcb4/32.png) [@ameerah\_abdo](https://forum.paperpile.com/u/ameerah_abdo)\
**Post date:** [October 11, 2016, 10:19pm UTC](https://forum.paperpile.com/t/resolved-add-on-loading-errors/758/3 "2016-10-11T22:19:16Z")

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I am facing the same problem today, is it going to be solved traumatically or should I do something?

regards