[Resolved] "SERVER_TIMEOUT" message


#1

When trying to update my citations and bibliography, it brings up a message saying “SERVER_TIMOUT” and that the action has failed. How do i fix this?


#2

Can you contact us via the in-app messenger (the question mark button in the lower right corner of Paperpile). I’ve see some errors in the logs but their origin is unclear and I would have to check in more detail what’s going wrong with your document. It’s not a server timeout but something else we have not seen before.


#3

Turned out Paperpile does not like Google Docs with a semicolon “;” character in the title. We’ll fix that. For now make sure not to use semicolons in document titles.