Thanks for sharing your opinion, @Brock_Hicks. It’s the first time a request for alphanumeric citations comes up, so I’ve created a new topic on our tracker for the team to consider in the future. Updates for our citation feature in GDocs / MS Word are planned and will likely be prioritized next year.
On a related note, I’m happy to confirm that at least two of the features you’ve requested in the past (deleting/managing labels in bulk and offline mode) are coming soon, as part of a general rewrite of our extension and web-app which will bring several other improvements (you might’ve already seen our roadmap). We keep track of all user feedback, prioritizing implementation based on demand and feasibility.