Authentication with proxy frequently drops

Paperpile’s web interface frequently encounters an issue where proxy access becomes unauthenticated after some period of usage. Is this expected behavior? I recognize this could also be an issue on the proxy’s side.

I am afraid that there is nothing we can do about this as this is totally up to the way the university’s proxy is working. Each proxy will have it’s own configuration when and why an authenticated session expires.

Got it, thanks for the confirmation!