Authorization failure


#1

I am trying to format references in Paperpile but repeatedly encounter the error message saying “The Paperpile plug-in needs authorization to continue.” Then I click on “Authorize Paperpile” and “Authorizing Paperpile plug-in” just spins and does nothing. I’ve tried the solution suggested on April 9 but that didn’t solve the problem. I logged out of Chrome and that didn’t work, so then I rebooted my computer, with no results. I have a paper that is due and all I need to do is finish the references. It will be incredibly annoying to have paid for Paperpile and yet end up having to all my references by hand! Please help…


#2

Sorry for the trouble. You can always use the sidebar addon to format your references: https://chrome.google.com/webstore/detail/paperpile/imanmdcibgaflfaibbcmmkifdgllfopm

This avoids any weird authorization issues. Typically the reason are multiple Google accounts in the same session which confuse our “AppScript” which we use to format the references.