Cannot edit citations in docs


#1

Hey there.
My paperpile extension seems to have stopped working properly.

When adding a citation in docs, it works as expected.
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However, i cannot edit the citations as I normally do anymore. The citation appears as a link to a website I do not have access to.
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And when I try to edit the citation, I cannot add, remove, or change citations in any useful way.
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I have a deadline in 2 days, and rely on this working. I tried basic things like restarting the extension, uninstalling and reinstalling the extension, signing out and back in to my account, testing in multiple g-docs. It does not work whatever I try, and I have no idea what to do next…

Hoping to hear back from you very soon!

Best Bjørn


#2

I have yet to see a case of this where manually restarting the extension does not resolve the issue. Go to More Tools --> Extensions in the Chrome menu, then switch the Paperpile extension off, then on again, then reload your Docs tab.

If that still does not work, please contact us via the in-app chat so we can investigate in more detail.

W.r.t. finishing your paper, you can use our sidebar add-on, which works independently of the extension.


#4

Since a few days ago, manually restarting the extension does not resolve the issue for me anymore. Any suggestions?


#5

We will release and update later this week that will fix the issue.


#6

There was an update in Google Docs. We have already a fix and working on getting this updated as soon as possible. We keep you posted.


#7

Thank you!
Looking forward to seeing this update, as the current state is not awesome :slight_smile:


#8

Should be all back to normal after our update from yesterday. We even have quantitative data for it (in case anyone here likes graphs…)

That’s the error level of our Google Docs integration. Google changed Docs on Sept 4. We released the fix on Sep 5 and today (Sep 6) we are back to normal levels.


#9

I’ve had this problem before 9/4 and continue to have it


#10

Can you verify that you have version 1.5.95 of our extension and reload the Doc?


#11

Idk how to see the extension version, but the changelog in the app says 9/5


#12

If you right click the “P” icon choose “Manage Extensions” you get to a page that shows the version of the Paperpile extension.


#13

yes, 1.5.95


#14

Thank you. It works for me now.
That is, I am now able to update/edit references in my google-docs

Bjørn


#15

BTW, this happens on 3 different computers, all using windows/chrome