Hey there.
My paperpile extension seems to have stopped working properly.
When adding a citation in docs, it works as expected.
However, i cannot edit the citations as I normally do anymore. The citation appears as a link to a website I do not have access to.
And when I try to edit the citation, I cannot add, remove, or change citations in any useful way.
I have a deadline in 2 days, and rely on this working. I tried basic things like restarting the extension, uninstalling and reinstalling the extension, signing out and back in to my account, testing in multiple g-docs. It does not work whatever I try, and I have no idea what to do next…
I have yet to see a case of this where manually restarting the extension does not resolve the issue. Go to More Tools --> Extensions in the Chrome menu, then switch the Paperpile extension off, then on again, then reload your Docs tab.
If that still does not work, please contact us via the in-app chat so we can investigate in more detail.
W.r.t. finishing your paper, you can use our sidebar add-on, which works independently of the extension.
Should be all back to normal after our update from yesterday. We even have quantitative data for it (in case anyone here likes graphs…)
That’s the error level of our Google Docs integration. Google changed Docs on Sept 4. We released the fix on Sep 5 and today (Sep 6) we are back to normal levels.
Sorry, I missed your last reply. Is it still not working? Can you insert citations at all? Because that would mean the extension is loaded correctly and we have not seen a case recently where the bubble with the edit button fails. Just to confirm that is how it is supposed to look like:
I’m having this problem, too. My linked citations go to the error. I’m using Chrome Version 78.0.3904.108, and I’m signed in to Paperpile. I’m hoping this can work, because otherwise Paperpile is great!
One more thing: In case you encounter it again can you hit F12 (Windows) or Command+Option+I (Mac) and send us a screenshot of the output you see. If there is some error in the console it would help us to track down the issue. Thanks!
I still don’t have a solution to my problem of these unusable hyperlinks throughout my document. I just want to unlink them at this point-- is there a way to do that in Paperpile? Any help would be much appreciated.
Deanne
