"Citation Error" in Word

While trying to edit/add new citations to a paper that is in the revision stage for a journal, all of my old citations turn into “Citation error”. I originally created the citations in word, sent it to the lead author, she sent it to the paper, they requested revisions, she made revisions in the word doc, tracked changes, and sent it back to me to work on the citations again.

But paperpile doesn’t seem to remember those citations? I’ll have to start from scratch?

@Hanna_Joy_Payne - I replied via chat/email so we can troubleshoot more efficiently.