I’m using the Paperpile for Word plugin on both a Macbook Pro and a Dell XPS 13 running Windows. The plugin has been a disaster pretty consistently, as it freezes all the time and I have to force quit out of Word multiple times a session on both machines, but I lived with it because I had no real choice given how deep into using Paperpile for my dissertation I am. Today the plugin broke in a new and unique way: all of my hundreds of citations now say “(Citation error)”. Paperpile support isn’t available until Monday and I need to turn this in by Tuesday, and I know others have experienced the issue (though the threads were all closed with no resolutions being posted). I am hoping someone here can help me rescue a file that is very important to me.