I searched the forums, but don’t see reference to this problem anywhere. Apologies in advance if there is already a solution to this.
I created a custom citation style, and it works correctly (produces in-text citations and a formatted bibliography) when I use the app in Chrome and in Google docs.
However, when I use the plugin for Word, and select Settings and Tools > Citation Style > Citation style
my custom CSL does not appear in the dropdown menu. All other citation styles appear to work as expected in the plugin.
I’m using Word (mac) 2019 and Word plugin v. 0.5.2. I have tried re-starting Word, Paperpile app and restarting my computer, and reinstalling the plugin, but nothing results in the custom citation style appearing.
Any suggestions for how to fix this? For a variety of reasons, I need to use Word…
Paperpile support responded: “Unfortunately, custom citation styles are not yet supported in the Beta. We are working hard on a new release which will include this functionality.”
Thank you for reporting, @murat_dogusan. Any custom styles you add through Settings > Citation styles should appear in the Citation Style window in our Word plugin. First, make sure you search using the exact title. Closing the Citation Style window and opening it again, or quitting and reopening the Word plugin should trigger your custom citation to appear when you search for it.
If those fail to work, can you share the name of your citation style file, the search term you are using (so our team can investigate if searching isn’t working correctly in this case), and the log file. In the Paperpile ribbon in Word, go to Settings and Tools > Send Debug Information. It should reveal a folder with a file named paperpile-logs.txt. Then contact us through our in-app messenger or email support@paperpile.com.
