Difficulty with accessing some papers behind proxy

I’m currently using the Paperpile Android app to import papers from DOI. I find that for some journal servers, my library proxy works well, and for others, I’m getting the following error:

Identity provider lookup failed at (https://auth.elsevier.com/SHIRE/Login)

**EntityID:**https://namidp.services.uu.nl/nidp/saml2/metadata

opensaml::saml2md::MetadataException: Unable to locate metadata for identity provider (https://namidp.services.uu.nl/nidp/saml2/metadata)

Meanwhile, other apps that use the same identity provider (I think) aren’t getting stuck here. Accessing it directly via browser (Kiwi) doesn’t hang, nor does it hang with the Researcher app, which also redirects through the Wiley library system, I think.

Anyway, I hope this is enough information to maybe identity what’s going wrong here.

Thanks for the report, @Danielle_McCool. Nothing on our end yet, but the team is looking into it - could you confirm the proxy URL (or institution) you are using?

I am having some issues with proxy as well. When I try and autodownload a pdf from academia.edu I get a whole page error as seen in the screenshot below. I made sure to login to my proxy first. But the big thing is, that academia.edu doesn’t even need a proxy to download. Any help would be appreciated. The URL it tries using is https://plymouth.idm.oclc.org/login?url=https://www.academia.edu/18177037/_Trans_Mission_Possible_The_Coloniality_of_Gender_Speculative_Rasquachismo_and_Altermundos_in_Luis_Valderass_Chican_at_futurist_Visual_Art