Error when trying to add paper from google search


#1

Hi,

When I try and add a paper after a google search using the +paperpile button I get an error stating that it failed to find the meta data. It therefore does not add the paper to my account. I have tried on a couple of PCs and the same has happened on both.

Any ideas why this is happening?

Cheers


#2

In general, errors are easier to troubleshoot in the support chat, so that we can ask for more information. Could you please contact us there?