Google Apps Script error "SERVER_TIMEOUT"

I’m trying to update the citations and bibliography. This feature usually works fine but now I get the following error message:

"The Paperpile server took too long to respond when formatting your citations.

A Google Apps Script error occurred with message “SERVER_TIMEOUT”. Contact Paperpile support to resolve this issue.

One or more of these errors caused processing to not be completed."

Others have posted about this. One resolution was to remove a semicolon from the document title (I don’t have one). The other query didn’t receive a response (as far as I can tell).

Any advice is welcome.

Thanks!

1 Like

Same issue here.

It is difficult to troubleshoot here, so please contact us via the in-app chat or email support@paperpile.com