I just tried importing my library from Zotero - both via the online sync method and the export to desktop method.
Unfortunately I see that none of the highlights or annotations are preserved in the papers that were imported! Is there a way I can import my Zotero library with these included?
As much as I would like to switch this is something of a dealbreaker for me…
Welcome to our forum, @ak_jupiter! Expected behavior is for PDF annotations to be imported from Zotero, so this is strange – have you deleted and tried again, with the same result?
If so (in case you haven’t already) please try restarting the browser and signing out/in of both your Google account and Zotero. It would also be good to check if the same happens on another browser – Paperpile runs on any Chromium-based one like Brave, Vivaldi, MS Edge in case you’re able to use any of them for troubleshooting. Let me know.
I deleted/tried again and also used a different browser - neither worked. I ended up exporting all my PDFs from Zotero and then dropping them into paperpile as a big list of PDFs (rather than with the RIS format). This method required me to re-enter a lot of the citation information for each PDF but at least the highlights/annotations were preserved.
Thanks for letting us know, @ak_jupiter. In the context of updating our web app and extension, this (import from other software) will be one of the topics with significant improvements. We expect to have a public beta for this novelties by the end of the year – check out our roadmap to see some of what’s planned.
I’ve just started using paperpile. I exported my zotero library manual by dragin and dropping, as the online import did not work, and i experience a similar problem - the annotations are imported with the pdfs.
Welcome to our forum, @guy_shani. It sounds like you tried to import a Zotero library first by first trying the Add button > Import from other programs, and using the Online import: Sign in to Zotero option, then by dragging and dropping a folder of PDFs, but the annotations in the PDFs did not import correctly. How many PDFs did you try to import?
Can you try clicking the Online import: Sign in to Zotero button again and see if the online import works? If it doesn’t, please contact us by emailing support@paperpile.com or through our in-app messenger and share a screenshot of any error message you see. This will help the team investigate the issue.
Thanks. I’ll try the online import again and let you know.
I contacted support but haven’t heard from them yet.
@guy_shani thanks for helping us troubleshoot via email. Let us know if you can share your Zotero library with us by that via so we can try to reproduce the issue.
I’ve sent you my zotero folder about 4 days ago. Any assistance would be greatly appreciated.
Apologies for not confirming, @guy_shani — we did receive the folder and are looking into the matter. Will share any updates I get from the team.