Could someone please let me know? When I try to download Paperpile for Word, it is blocked by my antivirus software (McAfee). I am very sorry but is there something wrong? And does this error happen often?
Welcome to our forum, @Akutwo! We can assure you that Paperpile for Word is safe and that this
a false positive detected by McAfee. You can solve the issue by adding the reported file to the list of file exceptions on the antivirus software and Paperpile for Word should work.
You can follow the steps here to add the flagged Paperpile file to the exception list:
McAfee Customer Service -- Official Site
If you continue to have issues, please contact us through our in-app messenger or by emailing support@paperpile.com so that our Word specialist can troubleshoot with you.
1 Like
Thank you for your help, @suzanne .
I am happy to report that I have successfully downloaded Paperpile for Word.
1 Like
Sometimes antivirus programs can be a bit overcautious with new or less common software.