Inserting a reference produces nothing


#1

Here is a bug
The insertion of the citation produces nothing.
Here is a screen recording of the problem http://youtu.be/PGI23BNIgss?hd=1
Chrome, Windows 10.
Here is the reference which I was trying to insert
http://нэб.рф/catalog/000200_000018_RU_NLR_bibl_1078928/
Although, I had this problem with English references as well.


#2

We’ll try to reproduce. Can you try to disable/re-enable the extension and reload the Docs page to see if it’s a transient thing?


#3

We tried to reproduce this, but with no luck, and our logs indicate that you can successfully format citations, so the cause is unlikely to be a block which is affecting some web services’ use in Russia.

As Stefan mentioned, it is likely that a restart of the extension will fix this, but also possible that the insertions are failing due to a slow internet connection. If that is the case, the best approach is simply to try again.

You can also try inserting references with our optional sidebar add-on. It uses a different method of communicating with the document, and so may be more reliable for you.


#4

Thanks for trying to reproduce! and for the quick response!
Yes, in Russia some of the services are blocked, that’s true but I am in California, and the internet speed is 10 mbps down and 5 up.
I can not tell why the insertion fails, but it fails about 5% of the time and it seems to me that the problem is unrelated to Russia, I had it even with English references.
Usually the reload helps, yes.