iPad sync error

I keep getting “There was an error syncing your library” with a “Retry” link. I tried reconnecting the wifi, restarting the app, and then my iPad, none seem to restore the sync issue. Anyone else experienced similar issue? How did you solve it?

Paperpile support team, is this a known issue? How do I break out of it to get my iPad synced?


Same issue ongoing on iPhone suddenly

I had the same issue, in both iphone and ipad, it fixed logging out and on again…

As @Gari points out, this should be resolved by signing out and back in on the mobile app. We’ve had a few reports of this recently so the team is already looking into it.

Won’t signing out lose any unsynced data? At least that’s what the app tells me when I click to Sign Out

Hi @ucfagls, it should be resolved now with a server change - you should be able to sync even without logging out.

Sorry about your troubles! Let me know if it works please

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