Hello, recently i am encountering an issue when trying to download a PDF using my university proxy. The proxy (Sapienza University of Rome) is correctly working and I log in correctly, but when I browse the file for download it prompt me the message saying (Network error).
It’s a few months i am encountering this issue, while before everything was working smoothly.
Thank you very much for the help.
Andrea
Welcome to our forum, @Andrea_Z! Is the proxy working correctly via web (laptop or desktop)? If not, it might be worth contacting your university’s IT or library department to check whether anything has changed on their end. Let me know.
Hi Vicente, thank you for your prompt reply. With my laptop is working correctly. Is just when i use the iPad app that seems to not be working. Also, with the iPad, when i am connected in the campus thriugh the university wifi everything works smoothly.
Hi, I have received the same error. I have tried to download multiple papers across multiple journals and receive the “network error”. I have tried switching wifi’s, using hotspots and restarting the app. None of which work.
Please can you let me know how to remedy this as it is very frustrating.
Thank you for your reports @Andrea_Z and @Mesouda_Laine. Can you share links to the papers where this is not working for you so that the team can investigate? You can share them here or via our in app chat/email support@paperpile.com.
Dear Suzanne, apologies for this late reply. But the issue is still here. I tried disconnecting, reconnecting to the proxy and nothing seems to work.
Today again i tried with this paper which is open access so does not even need the proxy connection to be downloaded and this is what i get.
It starts to dowload it and says it is saving it (screenshot 1) i can open the PDF but then as soon as it closes it it disappears and says network error (screenshot 2) it does this with all the PDF, open access or not. It only works sometimes when connected to eduroam.
Thank you very much for the assistance,
Andrea
Hello,
I also have the same problem on my iPad app, where any PDF downloads fail with a “network error. The phenomenon the same as @Andrea_Z :
I tap the “find and download PDF automatically” button
The PDF downloads normally
The download finishes, the text shows “saving…” and the green arrow to the PDF becomes visible, and I can even actually view the PDF in the app during this stage
After a few moments it shows the “Network Error” text, and I cannot see the PDF anymore.
This has happened to me since the first time I used the app almost 2 years ago, on every paper including ones on arxiv (which are open access so the proxy probably isn’t the cause). I’ve always resorted to using the PC to get new papers, but it’s sometimes very inconvenient… it feels like an issue with the Google drive integration since it works fine up till “saving…” is finished, though I’m not sure.
I confirm that even after uninstalling an reinstalling the app the issue still persist. Any plan to solve this issue?
Still here with the problem and nearly a month has passed without any news from the team. Can you just let us know if you are working to solve this issue? Sorry for bothering but is a big problem for users tha rely on the Paperpile app.
Thank you
Thanks for the follow-up, @Andrea_Z. A new version of the mobile app is already in the works and should bring overall improvements. There should be more news on this front after the summer.
Until then, I’m afraid there’s not much we can do here. Does completely disconnecting from the proxy and importing open-access papers work properly? As does the connection when you’re in-campus?
Dear @vicente thank you very much for your update. Actually, from what i am experiencing even if I disconnect to the proxy I have issue in importing open access paper. However this not stands for all the journals. In some cases the pdfs are imported without any problem, both with the proxy on or off. Looking forward for the next update of the mobile app!
