Keep getting PDF sync error on iPad

Support
#1

When I download any new PDF file and start reading it, I keep getting “There was an error syncing this pdf”. When I click resync, the same error reappears a few seconds later, and when I click cancel, the PDF file I was reading immediately disappears.

I tried restarting the app, clearing local storage, logging out and in, but the problem persists.

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#2

@dogsaur welcome to the forum. I’m sorry to hear you are having this issue. If it’s not too much trouble, could you share a video logging in, syncing and opening multiple files and showing the issue happening? You can share it here, via chat or email support@paperpile.com. This would help the team investigate the issue.