Welcome to the forum @paperpiledriver. Please check out the second video in this forum post where we show how to migrate EndNote citations to Paperpile in Word, but it sounds like you followed the steps correctly. Would you mind sharing the document with us before converting or the original document with the exported EndNote library so that our Word specialist can investigate the issue? You can share the document with us by emailing support@paperpile.com or contacting us via the in-app chat.