Hi there
The last day or so, I add a new reference to my library but when I go into word to add a citation, it does not come up as an option.
I tried restarting paperpile, restarting word and then fully restarted my computer.
Fully restarting my computer worked for the references I added prior but when I added a new reference today, the same problem.
I cannot restart my computer every time I want to cite a new reference.
I am running a Mac and Google Chrome - all are up to date.
help please!
Thanks
Ash
Welcome to our community @Ash_Bee! Can you try signing out of the Word plugin and signing back in again and let me know how that goes for you?
In the Paperpile menu in Word, go to Settings and Tools > Preferences and under General, click Sign out:
After signing out, you will be prompted to sign back in to our Word plugin. That should resolve the problem for you, but if that doesn’t do the trick, please send us the logs so that the team can troubleshoot.
In the Paperpile ribbon in Word, go to Settings and Tools > Send Debug Information. It should reveal a folder with a file named paperpile-logs.txt. Please email support@paperpile.com with the attached file.