Not opening document in Paperpile

If I go to add a document I already have in Paperpile (via Google Scholar), it will show that the document is already there and offer to “click to view in Paperpile.” Clicking opens paperpile, but does not bring up the selected item. I have to search for it again. This seems like a bug.

what about resetting the device, have you tried it?

Doesn’t seem to help. Sometimes it works, sometimes it doesn’t, but I can’t tell why.