Paperpile crashes when trying to export

Support
1

Hi

My trial subscription ended and I want to export my library.

When trying to do so, paperpile crashes (chrome shuts up suddenly)

I’ve try exporting all possible formats (csv, RIS, BIBTEX, json) to no avail.
I’m on a 64bits Linux system with Chrome 70.0.3

Any idea or solution you could suggest?

2

If a web app or extension like Paperpile can induce a “hard” crash of the browser, that’s by definition a Chrome issue. We have never seen this before. I suggest to try the latest version of Chrome.

I’ve also contacted you via email.