Paperpile menu in google docs is missing

Support
1

The Paperpile menu loads fine in Google Docs on my MacBook Chrome browser, but not on my Windows (work) machine. I’m not saying this is a windows or mac issue, just not sure how to make it reappear now that it’s gone?

2

Try restarting the extension: Go to More Tools --> Extensions in the Chrome menu, then switch the Paperpile extension off, then on again, then reload your Document tab.

3

Thanks for trying to help.

  • I’ve tried switching the extension on / off and reloading the tab multiple times already
  • In fact i completely deinstalled and reinstalled the extension
  • I also made sure I was logged out - and then again logged in with the extension
  • I also made sure that i was not logged into two different google accounts in my browser

Is there anything else i can try?
Ok, i did something else and it worked - the most drastic measures of all - with all the tabs open - i thought:

I CLOSED THE BROWSER and RESTARTED THE BROWSER - and it worked :slight_smile:
I only shut down, the profile that I’m using for my school work and account. And left my other browser profile open. And i was also able to easily reopen my browser tabs from the browser history.

Thanks, and still think Paperpile is the best Reference Manager out there - by far!

1 Like
4

Hi, This is still an issue. The above stated workarounds dont help and I cannot get the paperpile tab to reappear.
The is a reoccurring issue, that is resolved sometimes and sometimes not, very annoying as its hard to work with it. On Mac OSX 10.14.6, Paperpile extension 1.5.148, Chrome 83.0.4103.106 (64-bit).

5

Jan, is this still the case? Have you had the chance to use other computers and check if the issue persists there?

Another (long) shot would be other extensions interfering with Paperpile. Could you please try the following:

  1. Go to More Tools > Extensions from the Chrome menu.
  2. Disable all extensions.
  3. Re-enable only the Paperpile extension.
  4. Reload your Paperpile tab.

Let me know if that works. If it doesn’t, could you please send us a screenshot of the developer console for extension? Image and instructions below.

image

  • open Extensions configuration via chrome://extensions/
  • switch to ‘Developer mode’ in upper right corner
  • click on the link html/background.html next to Paperpile extension
  • ‘DevTools’ window should open
  • click on the ‘Console’ tab in ‘DevTools’ and take a screenshot
6

Hi!

I think I just found a turnaround for this recurring issue.

On your chrome web browser :

  1. Click on “Customize and Control Google Chrome” indicated by the vertical three dots symbol ⋮ on the top right corner.

  2. Then go to Extensions > Manage Extension

  3. Look for your Paperpile extension and click on “Details”

  4. From here, you can activate/deactivate paper pile (see if it works, but I think it’s not what causes the issue)

  5. In the same menu, Activate the option “Pin to Toolbar”

  6. The paperpile logo will appear close by the symbol ⋮ symbol in your browser.

  7. Now, over this logo, you’ll probably see a warning saying you are not connected.

  8. Click on the warning, connect to your Paperpile account and refresh your Google Docs

  9. It works! (at least for me)

Then, what Vicente mention More Tools > Extensions from the Chrome menu seems to be outdated, probably due to Chrome update. Indeed, There’s no “Extension” entry in the submenu “More Tools” which contains only “Name window”, “Reading Mode”, Performance, “Task Manager”, “Developer Tools”

Best
Nico