Paperpile menu in google docs is missing


#1

The Paperpile menu loads fine in Google Docs on my MacBook Chrome browser, but not on my Windows (work) machine. I’m not saying this is a windows or mac issue, just not sure how to make it reappear now that it’s gone?


#2

Try restarting the extension: Go to More Tools --> Extensions in the Chrome menu, then switch the Paperpile extension off, then on again, then reload your Document tab.


#3

Thanks for trying to help.

  • I’ve tried switching the extension on / off and reloading the tab multiple times already
  • In fact i completely deinstalled and reinstalled the extension
  • I also made sure I was logged out - and then again logged in with the extension
  • I also made sure that i was not logged into two different google accounts in my browser

Is there anything else i can try?
Ok, i did something else and it worked - the most drastic measures of all - with all the tabs open - i thought:

I CLOSED THE BROWSER and RESTARTED THE BROWSER - and it worked :slight_smile:
I only shut down, the profile that I’m using for my school work and account. And left my other browser profile open. And i was also able to easily reopen my browser tabs from the browser history.

Thanks, and still think Paperpile is the best Reference Manager out there - by far!