Paperpile mistakenly thinks references are in Endnote

Support
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#1

Hello,

I used the Paperpile plugin for Word to create a bibliography with in-text citations. Now, I have to update the document. However, when I go to use Paperpile again, the plugin is convinced that the citations are in Endnote. I’ve never used Endnote and do not even have the software on my machine. I updated Paperpile software and eventually the word plugin (after some unexplained errors). I ran Word as an administrator too. Randomly it worked again, but only briefly. I tried again this morning and the same issue is happening. I do not know how to resolve this problem.

Any advise would be great and I generally really like using Paperpile.

Best,

Neil

#2

Thanks for the report, @Neil_Carter, and welcome to our forum! Could I trouble you to share the document where this occurs, along with the plugin log file so the team can further investigate/troubleshoot? The easiest way to find the log is through the Paperpile tab on Word > Settings & Tools > Preferences > Send Log File, then attach the paperpile-logs.txt file to your message. Please share that via chat or email (support@paperpile.com).

#3

Dear Paperpile Team,

I am having the same problem as @Neil_Carter, with the only difference that my collaborator’s Endnote might have corrupted the file even though they didn’t add any references themselves.
Could you please advice how to fix this?

#4

Welcome to our forum, @Isabela_Pedroza! Thanks for reaching out here as well as via email. @Neil_Carter’s document turned out to have two EndNote citations which had to be located, deleted and replaced with Paperpile ones.

How to find EndNote citations in a document: similarly to Paperpile fields, EndNote fields have a visible text (e.g. “Chaudhary 1998”) and a hidden field code which holds data about the citation. On Windows, you can toggle between the visible text and the code by hitting Alt+F9. Then search for “EndNote” and you should find text starting with { ADDIN EN.CITE <EndNote><Cite><Author>Chaudhary ... (see screenshot). Then remove the whole field (everything between {}, including the curly braces) and switch back to the normal view using Alt+F9 again.
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***UPDATE – after having removed the Endnote citations with this method, another user facing this issue found it only stopped after also saving and renaming the file.
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To do the same on MacOS, open Preferences via the Word menu or Cmmd+, > View, then tick Field codes instead of values and set Field shading to Always.

Screen Shot 2022-07-07 at 10.39.43 AM
Screen Shot 2022-07-07 at 10.39.43 AM1222×1132 164 KB

3 Likes
#5

Thank you Vicente!

This has solved the problem.

#6

@vincente This does not work for me.

Randomly started getting the error. Have never used Endnote before.

Will probably have to reinsert every citation into a finished publication yaaay.

I guess I’m done with paperpile and going back to zotero, thx

Any quick solutions? Would be very welcome

#7

Welcome to our forum, @Sebastian_Euler! Sorry to read about the issue. Has anybody else opened/checked the document? Did you try visualizing the field code and searching the doc like I mentioned above? If you share the document with us to support@paperpile.com, we can troubleshoot for you (and won’t keep or share the document beyond that). Let me know.