Paperpile plug-in not functional in a shared Google Doc

[Polonia]

A colleague started a Google Doc. The Paperpile plug-in appears in the Extension menu, but when I click on it, the Quick Start Guide or Manage Citations options open blank windows.

Learn More leads to https://forum.paperpile.com/c/google-docs-add-on headed by:
# Oops! That page doesn’t exist or is private.

Obviously, I’m logged into the forums because I’m writing this message. I sent a message via Report an Issue but do not expect a reply, because.

How can I get Paperpile to be a functional plug-in in this shared Google Doc?

PS I went through Discobot’s intro course. There is no “…” button. Discobot’s script is broken.

[vicente]

Thanks for the report, @Polonia! Is this still the case with our optional sidebar add-on? As you can see from this quick video, things appear to be working normally on our end so we need a few more details to debug / troubleshoot your case. Please answer the following and share a screenshot or recording if possible.

• Which browser version are you on?
• Are you signed in to multiple Google accounts on the browser?
• Was the document shared with editing rights?
• Have you tried creating a new document and attempting to use Paperpile there? (if not, please do)

The page that link you shared leads to has indeed been deleted – I’ve let the team know so we can correct this. Here’s where it should take you:

The new Google Docs sidebar add-on. FAQ for Paperpile customers

How is the new sidebar add-on different from Paperpile’s existing Google Docs integration? When you use the Paperpile web application and have the Chrome extension installed you will automatically see a “Paperpile” menu and icon in your Google Docs. These functions provided through the Chrome extension let you insert and format citations and bibliographies. In addition, you can install the new Google Docs sidebar add-on from the Google Docs Webstore. It will add a menu “Paperpile” under “Add-on…