For some of the PDFs, I randomly get greyed out toolbar in Paperpile PDF viewer which will stay that way when I turn the extension off/on, restart chrome or refresh the page. I can annotate on other files so maybe it’s PDF specific, but it’s strange as toolbar works normally sometimes and doesn’t the other times even for the same PDF. I’m attaching the screenshot of the inactivated toolbar. Thanks for any help.
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Welcome to our forum, @Jayoung_Ryu. Sometimes there can be issues where the PDF hasn’t been saved to our servers, which leads to a grayed out PDF viewer toolbar when viewing that PDF. The issue can be resolved by deleting the attached PDF, selecting the reference, and using Add PDF > Find PDF online to download the PDF again. Can you try that for the affected PDFs and let me know how that goes?