I just switched to Paperpile to try and be rid of an issue I have been having with a different reference manager, and I have run into the exact same problem again! When I try to insert a citation in Google Docs (either with the drop-down or the keyboard shortcut) I get the google docs “insert link” dialogue (accessible through “Insert > Link” or CTRL+k). This can be seen here - Imgur: The magic of the Internet (not my image - taken from the support forum for the other reference manager).
Any help would be greatly appreciated! According to the academic curse this all broke very shortly before a deadline, and I still don’t have a way to insert new citations or modify the citations in my document!
I have exactly the same issue, any advice would be appreciated (further context: no changes to my system, problem was not there before, maybe it’s an update on the google end? It happens when I mouseclick add-citation from the menu).
It seems like Google is testing or doing a staged rollout of a new link insertion dialog. Currently, none of our 50+ test accounts has this new dialog so we cannot yet provide a fix for it.
Thanks all for your reports. We reached out to Google about this but have not yet heard back. No fix is currently within our reach; we must ask for a bit more of your patience.
@isaac_overcast you can activate the sidebar via Add-ons > Paperpile > Manage Citations.
One of our accounts seems to have the update and we can now reproduce the problem.
It’s a bit of a challenge as the engineer who has the account is in another country and Google won’t let us share the account with the other engineers for security reasons.
@Julian_Schwarz@Darren_J_Parker@Wilfried_Haerty Thank you for your reports. Google is doing a staged rollout of a new link insertion dialog so this is why this issue is happening for some Google accounts, not others. Updating the extension won’t help.
The team is working on a fix, which may take a few days. As a temporary alternative, please use our Google Docs sidebar add-on to insert citations as this has not been affected.
After installing the add-on, in Google Docs, go to Extensions > Paperpile > Manage citations and it will open the add-on. Click on “Update citations and bibliography” to add references to your document.
@Julian_Schwarz@Darren_J_Parker@Wilfried_Haerty The team has fixed the issue. The Insert citation dialog is working for most users since the release of the fix but some users have reported it as not fixed yet. Can you confirm that it is working on your end? If not, please let us know.
