Hi, Folks,
I was trying to set up the library proxy connection (under setting → proxy access). When I test the connection, I got the following message, although I already logged in:
Connection to “Princeton University” failed. Make sure you are logged in. Log in
If I click log in again, it was successful:
Authentication for “Princeton University” was successful
I can then test the connection again, but it still fails. Any clue how to fix it? Thanks in advance!
I am having the same issue. I have not found a resolution. I am using the University of Tennessee Knoxville proxy.
I’m having the same issue. Any solution yet?
Welcome to our forum, @ritafrmars! Thanks for reaching out here as well as via email – I’ve replied by that via so we can troubleshoot more easily.
Hello this is Gulshan Negi
Well, if you are experiencing issues connecting to the library proxy, then to resolve this issue you can take a stab at checking your intermediary settings, clearing your program store, attempting an alternate program, and reaching your library or IT division for help. You should be able to resolve any authentication issues and troubleshoot the problem with these steps.
I hope you are clear now.
Thanks
I’m having a similar issue with our proxy after having no issues for four years. I’ve reached out to our IT department and library, and have tried every possible option I know of but am still getting the same messages as the original post (April 2018). I reached out to support@paperpile.com, but haven’t heard back yet so thought I’d try here.
Welcome to our forum, @Jodi_Young! Thanks for the follow-up — I’ve replied to your email with some suggestions and questions. Proxy settings vary much between institutions, so unfortunately there’s no standardized way to deal with this matter.
Hi Vicente! I am also having an issue connecting to my library’s proxy connection. when I select “log In” I get a message saying it was successful. However, when I test the connection, I get an error saying the connection failed and that I should make sure I’m logged in. It’s a circle I continue to go in. Any help you can offer would be greatly appreciated.
Welcome to our forum, @Kay_C_Littel! To help the team investigate, can you let us know what proxy URL you are using? You can share it by sending us a message in our in-app messenger, or by emailing support@paperpile.com.