Proxy connection requires re-login every few days

Support
1

Hello,

Big fan of paperpile!

For the past ~2 months, the proxy connection feature (using University of Toronto proxy) requires re-authentication via settings → proxy every 1-2 days, whereas in the past it would stay “logged in” for at least a month. Is there a way to fix this?

Thanks

2

Welcome to our forum, @Kieran_Campbell! Thanks for the nice feedback. That’s strange, did anything change in your environment those ~2 months ago? Browser configurations, device change, new networks…? I’ve consulted the team so any detail could be helpful.

3

Nothing changed on my end as far as I’m aware - unless it’s something to do with the backend UofT login session?

4

I have the same issue, using University of Alberta’s proxy server.