[Resolved] Add-on loading errors


#1

When I try to load the Paperpile sidebar by going to Add-Ons>Paperpile>Manage Citations, the sidebar will not load, and I get the following error message (won’t let me post screen shot): “Sorry, the Paperpile service is currently not available. Please try again later.”
Any suggestions?


#2

Sorry for the trouble, that affected some users yesterday. We’ve fixed it and it should work now.

Actually we’re preparing the official launch of the add-on and added some more hardware resources and there was a subtle network configuration error.

Thanks so much for reporting!


#3

I am facing the same problem today, is it going to be solved traumatically or should I do something?

regards