Screen hang when click edit data

Support
1

Hi there,

I got a problem when trying to edit data (a reference) - screen keep saying “loading data”. I am able to with the other 3 references but not for the one as in the attache screen shot.

Thank you very much,
Winai

Screen Shot 2016-07-26 at 14.12.52.png1149×708 119 KB

2

That’s strange. There must be something in the data that’s tripping up Paperpile. We have seen this before with some some invisible unicode characters. But it has not happened in a long time so we thought we have covered all weird things that references can contain.

Can you hit ⌘J or Ctr-J and send us the copied data at support@paperpile.com?

Also can you hit F12 or ⌥ ⌘I and send us the logs in the console. Thanks.

3

Hi Stefan,

Thanks for your reply. All information sent to support@paperpile.com.

Best,
Winai

4

Thanks for your help. @andreas has found the error and we’ll ship a fix with the next release.

5

Since Paperpile has new update last night, I’ve retested this problem and it’s been fixed. Thank you very much.

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