Hi,
I am trying to format my citations and it is not working. Apparently, there seems to be a server error. Any idea on how to solve this?
Thanks!
Welcome to our forum, @lbarri! Is this still the case? If so, we need more details in order to investigate — are you formatting via the Paperpile menu in the document’s top ribbon (generated by the browser extension), or our optional sidebar add-on? If you see an error message, please share a screenshot.
Some general troubleshooting suggestions:
- Restart the browser.
- Sign out/in of both Paperpile and Google.
- If signed in to more than one account on Chrome, try the same from a fresh Chrome Profile where you’re only signed in to your Paperpile-associated email.
- Cite in other documents (just to see if the same happens)
Let us know.