[Solved] Paperpile Word Plugin: "Word not found" on macOS – Fixed by Enabling Full Disk Access

Support
1

When installing the Paperpile Word Plugin on macOS, I encountered the error “Word not found on your computer,” even though Microsoft Word was installed and working.

Environment:

  • MacBook Pro 14-inch (2021), Apple M1 Pro

  • macOS 27.2.1

  • Microsoft Word 16.115 (Microsoft 365)

  • Paperpile Word Plugin 0.10.1

Cause:

The logs confirmed that Paperpile successfully detected Word’s startup folder but failed to access it:

EPERM: operation not permitted

As a result, the .dotm plugin could not be installed, and Paperpile incorrectly reported that Word was not found.

Solution:

Enabling Full Disk Access for Paperpile under:

System Settings → Privacy & Security → Full Disk Access → Paperpile

resolved the issue.

It would be helpful if Paperpile could distinguish between Word not being installed and the startup folder being inaccessible due to macOS permissions.