Unable to connect to the proxy in the new Paperpile

I am using the new Paperpile, and I cannot connect to the proxy. I did not encounter such errors with the older version of Paperpile. There are no specific errors during the “Sign In” or “Test”, and the error only occurs when I attempt to “Find PDF Online”.

@Kotaro_Taga Thank you for reporting this issue. You will need to send the log files to us so that a member of the team can investigate. I’ve shared instructions with you via our chat widget on how to do this.