Unformat citation irregularities

A common use case for me is to format a bibliography for a submission, then unformat citations when making necessary revisions for a resubmission. The ‘Unformat’ function works inconsistently. Sometimes it works as expected. Other times it replaces the citation with the wrong in-text citation. Occasionally it replaces a block of several references (e.g., [2-4]) with a single in-text citation. Is there something that I’m doing wrong when using this functionality?

Welcome to our forum, David! Could I trouble you to share a document where this is happening with us, so we can try reproducing on our end? Feel free to do so via chat or email (support@paperpile.com).