I am trying to upload some PDF files, and Paperpille indicates that it is uploading them. However, it takes hours and nothing happens. Does anyone have any idea why this is happening and how to solve it?
Welcome to our forum, @Mirjana_Pejic_Bach and thank you for reporting this. The team has since fixed the issue with uploads, but let us know if you have any questions or continue to experience the problem.
I have the same problem and it doesn’t finish both via the Safari and Chrome extension. Could you help out Suzanne? Thanks in advance!
Welcome to our forum, @ali and thank you for reporting this here. If it’s a temporary glitch, waiting a little while and then trying again, or restarting your browser can often help (in Chrome, you can type chrome://restart in the address bar and the browser will restart and reopen all your tabs of the current profile). Please let us know if the issue continues to persist.
Hi! Same issue here—I’ve tried restarting and waiting, but no luck.
Welcome to our forum, @Regina_Avgousti and thank you for your report. Has the upload issue persisted? If so, could you tell us what you were trying to upload? For example, were you uploading a bibliographic file (BibTeX, RIS, etc.), a folder of PDFs, or importing from another reference manager?