In google docs. I click insert citation. The menu opens. But before I can get there it turns into a white box. And then closes itself.
Welcome to the forum @Konrad_Kording and I’m sorry for the trouble you are experiencing. Are you working on a collaborative document? We’ve received some reports of the Insert citation dialog not working properly when multiple users attempt to type in the document when another user has the Insert citation dialog open, and the team are still investigating this issue.
Can you try reloading the Chrome extension: go to chrome://extensions, switch the Paperpile extension off by toggling the switch, then on again, then reload your tabs, and let us know how that goes? You can also try restarting the browser: in Chrome, you can type chrome://restart in the address bar and the browser will restart and reopen all your tabs of the current profile. Another option is to use our Google Docs sidebar add-on: it will allow you to insert citations and format your reference list.
I have the same problem. I have tried the solutions, it sometimes solves it for 5 minutes but then it happens again. It also started happening to my colleague, so something is going on. If it matters. we’re both on M1 Macbook Airs.
Welcome to our forum, @Aleeza_Gerstein, and thank you for reporting. This can happen when multiple users collaborate on a document simultaneously: for example, if a collaborator types in the document when you have the Insert citation dialog open. The team is working on a rewrite of the Google Docs plugin that will address this issue and that will also add new features. In the meantime, you and your colleague can use the Google Docs sidebar add-on for reference formatting: it works in the same way as the plugin.
Dear All, any news on this. This behavior makes very difficult to work in collaborative documents with a lot of citations. Anxiously waiting for a fix …
Regards,
RR
Thanks for reaching out, @Roberto_Rondanelli. The team is rewriting our citation plugin, which will fix this issue. In the meantime, you and and your collaborators can use our Google Docs sidebar add on for formatting citations.
Anxiously awaiting the arrival of the rewritten citation plugin! With collaborative editing the search dialog keeps disappearing all the time, and the sidebar is currently not working for me, the “Use” button is grayed out despite restarting the tab, the browser, the computer, loging in and out, reinstalling everything… .
Thank you for reporting, and I’m sorry for the inconvenience, @Sven_Heinz. If removing and reinstalling the sidebar add-on doesn’t work, perhaps using the add-on while working in another browser would be a workaround.
I have the same problem and I tried re-loading, changing browsers, and changing the computer. It is not working. No body is working in the document and only editing existing references work.
Welcome to our forum, @Mohammed_Saqr and I’m sorry for the trouble you are experiencing.
Are you formatting via the Paperpile menu in the document’s top ribbon (generated by the browser extension), or with our optional sidebar add-on? Trying the one you’re not using could be a workaround.
Are you using Suggesting mode in the Google document at times? That could be a potential source of the issue – Paperpile lacks the permissions to execute formatting commands while in Suggesting mode.
Does your Google doc have multiple tabs? Unfortunately, our Google Docs plugin currently works in the first tab, but it will not work in other tabs. A potential workaround is use to our optional sidebar add-on in the other tabs — once installed, you can enable it via the top ribbon menu Extensions > Paperpile > Manage Citations.
Some general troubleshooting suggestions:
- Restart the browser (in Chrome, you can type chrome://restart in the address bar and the browser will restart and reopen all your tabs of the current profile).
- Sign out/in of both Paperpile and Google.
- If signed in to more than one account on Chrome, try the same from a fresh Chrome Profile where you’re only signed in to your Paperpile-associated email.
- Cite and format in other documents (to see if the same happens)
- If that works, copy / paste the contents to a new doc and try formatting there.
If none of those are the source of the issue, or you continue to experience problems, please share the document and/or a screenshot of any error message you see so that our team can investigate. You can share details over our in-app messenger or by emailing support@paperpile.com.