I was having a very difficult time getting my library to load for the last couple of weeks. So I did a db reset.
Then I went to the app page, and it said “Setting up your library”.
Problem: it’s been more than 24 hours, and it’s still setting up my library.
What can I do?
BTW, I just “sent the logs” from debug page.
Thanks for the report, @FilSalustri — is this still the case? This is something we’ve been working to resolve; there will be an update released later today which should fix/improve the issue (which has been affecting some other users as well).
If the issue persists by this evening, please drop us a line to support@paperpile.com and we can try coordinating a live troubleshooting videochat.
“Setting up your library” was still running 48+ hours after I started it.
I see the new version, and close the current tab and open a fresh one.
I’ll let you know how it goes.
FIXED!
I ran the new version and the Library seems set up and with all my stuff, and it only took a couple of minutes.
Brilliant! Thanks very much!