Dear all,
I am trying to convert a word document with 350+ citations to a google doc with paperpile references. I have tried to do this according to the instructions (How to migrate EndNote citations in MS Word to Paperpile | Paperpile Help Center) , but when loading the modified manuscript in google docs and trying to update/identifying the references with paperpile, the process gets stuck on ‘analyzing document’.
Anyone have any ideas/had the same issue and was able to resolve this?
Thanks
Welcome to our forum, @Annika_Kroeger, and I’m sorry for the inconvenience. A member of our team will investigate, and I’ve replied to your in-app message with some things to try. If none of my suggestions work, you can try using our sidebar add-on to format your reference list. We’ll keep you updated here and over the in-app messenger.
Was there ever any resolution for this? I am getting the same issue.
Welcome to our forum, @Jessica_Buell. Can you give more details on the problem you are experiencing? Is the issue to do with migrating EndNote citations to Word, or to do with opening a Word document in Google Docs? Please provide any details you think may be helpful like screenshots of error messages, or if you wish, you can share the document with us by emailing support@paperpile.com. We won’t share or keep it beyond troubleshooting, but if privacy’s a concern you can make a copy, delete most of the text and leave the in-text citations — we just need to see their code.
I actually eventually found the error after clearing my cookies an cache. The issue was that my .docx file had not been saved as a google docs file yet. That fixed it. Thanks!