Importing from Mendeley failing


#1

Hi there,

I’m having an issue trying to import my library from Mendeley. I can successfully connect my Mendeley account, however during the “Collect library information” stage of the import it says the extension must be reloaded, then the import doesn’t continue. It seems similar to this issue from a few years ago: Mendeley import failing but occurring at a different stage.

Thanks in advance,

Steve.


#2

Please contact us via the in-app chat or at support@paperpile.com so we can more easily troubleshoot this issue.