I’ve been having issues for quite some time where the PDF in the Paperpile viewer is blurry, whereas when its rendered in any other app (chrome, firefox, okular, etc) it’s fine. Refreshing or zooming does not resolve this issue. Here’s an example:
I’m not sure how bad this seems from the screenshots, but to be honest it makes me feel a bit sick because my eyes are trying to focus on the text as if I needed glasses. This unfortunately makes the web app almost unusable for me
Thanks for the report, @lucidcalib – is this happening with any/all PDFs, or specific ones? If the latter, please share some affected files so we can try reproducing on our end. Our PDF viewer is scheduled for updates/improvements later this year, after we’ve released some of what’s currently on the pipeline in the coming months.
This happens with all of them. Additionally, when I look at files that have handwritten annotations in my google drive (i.e. the raw PDFs), I find that the handwriting is missing a lot of granularity and is often very difficult to read. For example, in the web or mobile app:
FYI this seems to be resolved in the new paperpile app (unclear if it makes much sense because it sounds like the pdf viewer wasn’t updated?), so I’ll keep this thread updated if the issue returns.
However, the second issue I mentioned in the above post (with the corrupted looking pen annotations) remains
Thanks again for pointing these issues out @lucidcalib. We agree that improvements to the PDF viewer are needed. As Vicente said, our team has planned a rewrite of the PDF viewer, once core functions are completed in the beta Paperpile.
Welcome to our forum @Judith_Sieker! Can you share an example PDF with us so that the team can investigate? Please share the PDF by emailing support@paperpile.com or contacting us through our in-app messenger.
I’m also having this issue. Interestingly, it seems to be a problem only on my external monitor. When I compare Paperpile PDF viewer to build in chome one on the external monitor then there is a clear difference - paperpile one is blurry. When I test on my MacBook Air retina screen there is no difference.
Welcome to our forum, @Matthew_Lilley. We haven’t been able to reproduce the issue on our end. Could you try the following:
In the address bar, type in chrome://flags, search for the Accelerated 2D canvas flag, and disable it. Then restart the browser by typing chrome://restart (all of your tabs will re-open), and check to see if it improves PDF rendering. Another feature flag to try enabling is the GPU Rasterization flag, which can also help with PDF rendering. Let us know how that goes.
Thanks @suzanne . Frustratingly, the issue seems to have gone away by itself. Good for using Paperpile, annoying for not being able to figure out what was going on. Thanks for the suggestion though - if it happens again I’ll try it.
