Repost: You cannot view or change the references of this document

New user to Paperpile. It has many great features and I would love to get it for my team, but I am having the same issue as other users. I initially get this dialog box:
Screen Shot 2020-07-31 at 8.18.09 AM

I will restart the plugin which will show me the link to the reference, but when I click on it I’m taken to the page with the “You cannot view or change the references of this document” error.

I did all the other troubleshooting and it is still not working. I posted something in a similar support thread yesterday but got no response from staff so I thought I’d post a new topic here to, hopefully, get an answer.